Today on the blog, an interview with Vanya Cohen, AI research scientist and machine learning engineer.

AI can only learn from people, often adopting harmful tendencies. Read on to learn the importance of addressing bias in AI systems.

Organizations’ ability to use the full power of their data depends on debottlenecking data science and AI.

Organizations receive more text feedback than ever. Text analytics applications are now increasingly useful requiring little to no code.

Whether writing emails or assessing risk, AI can incorrectly favor certain results. Learn how to mitigate bias AI systems learn from humans.

At Luminoso, we love all things AI. Here are some of our favorite pieces from the last week.

Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.

Top-notch CX goes beyond great service. It means focusing your entire organization on meeting needs – by acting on customer feedback.

Chief science officer Robyn Speer discusses the impact bias has on AI systems, and, more importantly, what we can do to mitigate it.

In this short  video, Catherine discussed the power of language...

Luminoso Technologies, Inc. is featured in O'Reilly's annual landscape of machine intelligence companies.

Learn why it's time to embrace artificial intelligence and machine learning.

Better manage the impact of scientific breakthroughs and technology advances on your business.

In a world where customers share feedback in a myriad of different ways ... are surveys still relevant?

We’re on the road again—we just can’t seem to stay away from sunny California!

This live discussion will focus on how firms in the financial industry can drive better business insights...

We’ve all heard the customer experience motto: customer-centric companies that listen to their customers...

Join Luminoso at the 2016 AI Summit in San Francisco, September 28 to 29.

In this blog, we explore a more optimistic approach to artificial intelligence.