3 takeaways from recent CX events
Over the last few weeks, I’ve had the opportunity to attend and speak at two customer experience events
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Apr 2, 20193 min
Tracking a wearable product launch
Customer feedback analytics and ticket classification make for a successful wearable technology product launch.
Feb 28, 20192 min
Discovering caregiver needs using online communities
A Boston-based agency that manages online communities for their Fortune 500 clients wanted to learn more about their customers
Nov 15, 20182 min
Webinar: Analyzing Customer Feedback in Minutes, Not Months
If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
Oct 30, 20185 min
Customer experience throughout the ages
Today, we take a look back at the origins and evolution of customer experience.
Jul 11, 20183 min
How retailers are using AI to listen to customers
Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
Jun 5, 20182 min
Ticket-wrangling with mobile game developers
In mobile game development, detecting game-breaking bugs during new releases is everything. Learn how text analytics can help.
Feb 6, 20183 min
Why it's critical to supplement NPS with natural language understanding
Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.
Jan 9, 20183 min
5 steps to make the most of customer feedback
Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
Nov 7, 20173 min
Keeping up with customer feedback: using AI to make the most of your data
Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.
Oct 5, 20173 min
Six questions (and answers) about analyzing customer feedback
We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.
Aug 15, 20172 min
Why you shouldn’t ignore positive customer feedback
Instead of asking your customers what you can do to better serve them, why not focus on the positives?
Jul 18, 20172 min
Using your live chat data to drive insights
Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.
Feb 16, 20173 min
Surveys: Time for a major upgrade
Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?
Jan 5, 20171 min
Catherine Havasi featured in Inc.
One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.
Oct 14, 20152 min
Capturing the Whole Voice: CX in the age of IoT
In this blog, our Director of Product Management explores what happens when CX meets IoT.
Sep 28, 20154 min
Use open-ended questions – or miss hearing your customers
Today on the blog, we discuss why open-ended questions are the key to understanding feedback from the people you serve.
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