Over the last few weeks, I’ve had the opportunity to attend and speak at two customer experience events

Customer feedback analytics and ticket classification make for a successful wearable technology product launch.

A Boston-based agency that manages online communities for their Fortune 500 clients wanted to learn more about their customers

If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.

Today, we take a look back at the origins and evolution of customer experience.

Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.

In mobile game development, detecting game-breaking bugs during new releases is everything. Learn how text analytics can help.

Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.

Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...

Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.

We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.

Instead of asking your customers what you can do to better serve them, why not focus on the positives?

Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.

Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?

One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.

In this blog, our Director of Product Management explores what happens when CX meets IoT.

Today on the blog, we discuss why open-ended questions are the key to understanding feedback from the people you serve.