Can employee engagement improve customer loyalty?
A global telecom company discovers the connections between employee engagement and customer loyalty.
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Dec 19, 20182 min read
Removing bias from artificial intelligence
Whether writing emails or assessing risk, AI can incorrectly favor certain results. Learn how to mitigate bias AI systems learn from humans.
Nov 20, 20183 min read
Argyle Customer Experience Leadership Forum
Today on the blog, learnings from the 2018 Argyle CX Leadership Forum.
Nov 15, 20182 min read
Webinar: Analyzing Customer Feedback in Minutes, Not Months
If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
Oct 29, 20185 min read
Customer experience throughout the ages
Today, we take a look back at the origins and evolution of customer experience.
Sep 3, 20183 min read
What We're Reading: Natural Language Edition
This week on the blog, check out the natural language understanding pieces we're reading.
Aug 2, 20183 min read
What we found in 3 million Russian troll tweets
Check out our findings from our analysis of tweets crowdsourced to the AI community via FiveThirtyEight.
Jul 17, 20182 min read
What We're Reading: AI Issue #1
At Luminoso, we love all things AI. Here are some of our favorite pieces from the last week.
Jul 10, 20183 min read
How retailers are using AI to listen to customers
Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
Jun 26, 20182 min read
Start capturing the true voice of your employees
Happy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.
Jun 12, 20182 min read
Luminoso Word of the Week: Tickets
Explore this week's word in ConceptNet.
Jun 4, 20182 min read
Ticket-wrangling with mobile game developers
In mobile game development, detecting game-breaking bugs during new releases is everything. Learn how text analytics can help.
May 23, 20183 min read
Luminoso Word of the Week: Ontology
Explore this week's word, ontology, and why Luminoso doesn't need them to deliver leading NLU.
May 13, 20182 min read
Luminoso Word of the Week: Slang
Explore slang through ConceptNet.
May 1, 20182 min read
Luminoso Word of the Week: Naive
Explore our word of the week with ConceptNet.
Apr 22, 20182 min read
Luminoso Word of the Week: Emoji
What are emoji, and where did they come from? Most importantly, what do emoji mean for analyzing language?
Mar 6, 20184 min read
How Luminoso learns new languages
We talk a lot about how Luminoso can "natively process" text data in multiple languages ... but what does that mean?
Feb 6, 20183 min read
Why it's critical to supplement NPS with natural language understanding
Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.
Jan 9, 20183 min read
5 steps to make the most of customer feedback
Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
Dec 5, 20173 min read
Why social media isn't the data goldmine you think it is
Although there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.
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