A global telecom company discovers the connections between employee engagement and customer loyalty.

Whether writing emails or assessing risk, AI can incorrectly favor certain results. Learn how to mitigate bias AI systems learn from humans.

Today on the blog, learnings from the 2018 Argyle CX Leadership Forum.

If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.

Today, we take a look back at the origins and evolution of customer experience.

This week on the blog, check out the natural language understanding pieces we're reading.

Check out our findings from our analysis of tweets crowdsourced to the AI community via FiveThirtyEight.

At Luminoso, we love all things AI. Here are some of our favorite pieces from the last week.

Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.

Happy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.

Explore this week's word in ConceptNet.

In mobile game development, detecting game-breaking bugs during new releases is everything. Learn how text analytics can help.

Explore this week's word, ontology, and why Luminoso doesn't need them to deliver leading NLU.

Explore slang through ConceptNet.

Explore our word of the week with ConceptNet.

What are emoji, and where did they come from? Most importantly, what do emoji mean for analyzing language?

We talk a lot about how Luminoso can "natively process" text data in multiple languages ... but what does that mean?

Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.

Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...

Although there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.