top of page
Search


Nov 7, 20173 min read
Keeping up with customer feedback: using AI to make the most of your data
Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.


Oct 4, 20173 min read
Six questions (and answers) about analyzing customer feedback
We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.


Sep 11, 20173 min read
NLU is critical for your business. Here's why.
Top-notch CX goes beyond great service. It means focusing your entire organization on meeting needs – by acting on customer feedback.


Aug 14, 20172 min read
Why you shouldn’t ignore positive customer feedback
Instead of asking your customers what you can do to better serve them, why not focus on the positives?


Jul 17, 20172 min read
Using your live chat data to drive insights
Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.


Mar 13, 20172 min read
You haven't seen airline rankings like these before
We used our products Analytics and Compass to collect and analyze over 157,000 tweets about five major US-based airlines in order to see...


Mar 11, 20177 min read
Debiasing AI systems: A Conversation with Robyn Speer, Luminoso's Head of Science
Chief science officer Robyn Speer discusses the impact bias has on AI systems, and, more importantly, what we can do to mitigate it.

Mar 7, 20173 min read
Luminoso wins multiple awards at SemEval 2017
February 2017 was an exciting month for Luminoso. Read this blog to learn about our participation in SemEval 2017.


Feb 16, 20173 min read
Surveys: Time for a major upgrade
Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?


Feb 13, 20174 min read
Where to look for love (or a hookup) according to AI
Which dating apps are the best, and which should be avoided? We put our AI to the test.


Feb 7, 20172 min read
When "wicked" means "good"
As organizations expand their global reach, understanding customers becomes increasingly important ... and challenging.


Jan 24, 20174 min read
Conducting analyses in a changing science landscape
Science and technology are changing every day. Here's how to evolve with it.


Jan 10, 20173 min read
Oscars, meet science
In advance of the Oscar nominations announcement, we used text analytics to predict winners.


Jan 5, 20171 min read
Catherine Havasi featured in Inc.
One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.


Jan 4, 20171 min read
AI for a multilingual world
In this short  video, Catherine discussed the power of language...


Dec 16, 20162 min read
You don't need the cloud for NLU
We're excited to announce that our software, which incorporates word embeddings, can be run on a Raspberry Pi.


Dec 7, 20161 min read
We're turning six!
On December 10, 2010, Luminoso was founded over a few festive beverages at an MIT holiday party. Since then, we've continued to grow...

Nov 17, 20162 min read
Luminoso featured in O'Reilly's "Current State of Machine Intelligence 3.0"
Luminoso Technologies, Inc. is featured in O'Reilly's annual landscape of machine intelligence companies.

Nov 15, 20165 min read
Stop raging against The Machine
Learn why it's time to embrace artificial intelligence and machine learning.

Nov 9, 20162 min read
Introducing ConceptNet 5.5
Here at Luminoso, we’re constantly researching new ways to help our clients more quickly, easily, and accurately analyze their text data.
bottom of page