3 takeaways from recent CX events
Over the last few weeks, I’ve had the opportunity to attend and speak at two customer experience events
3 takeaways from recent CX events
Webinar: Analyzing Customer Feedback in Minutes, Not Months
Customer experience throughout the ages
How retailers are using AI to listen to customers
5 steps to make the most of customer feedback
Keeping up with customer feedback: using AI to make the most of your data
Six questions (and answers) about analyzing customer feedback
Why you shouldn’t ignore positive customer feedback
Using your live chat data to drive insights
Surveys: Time for a major upgrade
Capturing the Whole Voice: CX in the age of IoT
Use open-ended questions – or miss hearing your customers