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Feb 16, 20173 min read
Surveys: Time for a major upgrade
Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?


Oct 13, 20152 min read
Capturing the Whole Voice: CX in the age of IoT
In this blog, our Director of Product Management explores what happens when CX meets IoT.


Sep 27, 20154 min read
Use open-ended questions – or miss hearing your customers
Today on the blog, we discuss why open-ended questions are the key to understanding feedback from the people you serve.
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