Jul 10, 20183 min readHow retailers are using AI to listen to customersLearn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
Feb 16, 20173 min readSurveys: Time for a major upgradeSurveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?
Oct 13, 20152 min readCapturing the Whole Voice: CX in the age of IoTIn this blog, our Director of Product Management explores what happens when CX meets IoT.
Sep 27, 20154 min readUse open-ended questions – or miss hearing your customersToday on the blog, we discuss why open-ended questions are the key to understanding feedback from the people you serve.