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September 8, 2020

Luminoso Recognized as a Representative Vendor in Gartner’s 2020 Market Guide for Text Analytics

BOSTON, September 8, 2020 — Luminoso, the company that automatically turns unstructured text data into business-critical insights, today announced that the company has been named a Representative Vendor in Gartner’s 2020 Market Guide for Text Analytics.

Advancements in natural language understanding (NLU) technology have made it possible for data and analytics leaders to find powerful text analytics solutions that fit their business needs. With so many options available in the market, selecting the optimal product can be challenging, especially when trying to find a solution that works out-of-the-box for business users.

“Over the last decade, the demand for text analytics solutions has grown significantly across virtually every industry—as businesses look for ways to automate the analysis of chatbot transcripts, customer and employee survey responses, contact center emails, and more,” said Adam Carte, CEO of Luminoso. “In deciding on what text analytics solution will best suit their needs, dozens of global brands such as DENSO, Hilton, and athenahealth have adopted one of Luminoso’s applications.”

Luminoso’s suite of AI-powered text analytics applications work across every industry and use case by automatically learning and applying industry-specific jargon, acronyms, and context. Luminoso’s applications don’t require training, coding, libraries, or ontologies to fully analyze unstructured text data and quantify feedback, allowing customers to start analyzing datasets immediately. The company’s text analytics applications include:

Luminoso Daylight for analyzing conversational text, such as support tickets, open-ended survey responses, and product reviews.

Luminoso Compass for automating the processing, categorization, and tagging of streaming text data like call and chat transcripts.

Search Enhancement for achieving human-like results from existing search engines.

In 2020, Luminoso has received significant recognition for the company’s technology advancements and business growth. Most recently, Luminoso was listed on both the KMWorld AI 50 and Inc. 5000 list of fastest-growing companies.

Click here to download and read a copy of the full Gartner August 2020 Market Guide for Text Analytics.

To learn more about Luminoso, visit

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Luminoso

Luminoso builds text analytics products for analyzing conversational text data like support tickets, open-ended survey responses, and reviews. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, or training, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and instantly analyze text without libraries. Our products provide native support in 15 languages, so leaders can explore text data, make sense of feedback, and surface business-critical insights.


Luminoso is privately held and headquartered in Boston, MA.

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