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November 19, 2019

Luminoso Announces AI Text Analytics Customer: Swiss Post Solutions

BOSTON, November 19, 2019 — Luminoso, the company that turns unstructured text data into business critical insights, today announced Swiss Post Solutions (SPS) as a customer. A leading provider of business process outsourcing and innovative document management services in both physical and digital worlds, SPS is using Luminoso’s AI-powered text analytics to help enterprises intelligently automate the process of classifying their unstructured text data.

“We’re seeing increased demand from companies around the world to integrate dynamic text analytics into their workflow automation,” said Matthew Haines, EMEA Director of Sales and Business Development at Luminoso. “SPS and Luminoso share a vision of AI playing a central role in helping companies analyze and act on their data, and we look forward to working together in the years to come.”

The partnership is initially focused on applying Luminoso’s AI-powered text analytics capabilities to written communications in SPS’s Central Document Input Processing Platform, which handles the input and output processing channels associated with the different workflows, processes, deliverables, and data formats for the company’s global contact center client base. This integration will empower brands to automate critical business processes — such as classifying multilingual customer emails and documents for package shipment inquiries — which in turn enables businesses to offer better customer experiences.

“As a global full-service provider of physical and digital document management and processing solutions, we see the incredible opportunity companies have to more effectively process and analyze the vast amounts of text-based communications they receive every day,” said Lukas Hebeisen, Head of Solution Development and Digital Transformation at Swiss Post Solutions. “Luminoso’s AI-powered text analytics technology will play a critical role in enabling our customers to more effectively automate the classification and routing of the text-based customer communications they receive.”

To learn more about Luminoso’s AI-powered applications for turning unstructured text data into business critical insights, visit

About Luminoso

Luminoso builds text analytics products for analyzing conversational text data like support tickets, open-ended survey responses, and reviews. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, or training, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and instantly analyze text without libraries. Our products provide native support in 15 languages, so leaders can explore text data, make sense of feedback, and surface business-critical insights.


Luminoso is privately held and headquartered in Boston, MA.

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